Shipment processing time. All orders are processed the same day if it placed before 11am and the next day if it placed after 11am. Orders are not shipped or delivered on weekends or holidays. Except local pickup and gold coast.

Emergency delivery is available within a 90km radius, 24 hours, 7 days a week (minimum $500 spend and $150 shipping cost, only for professionals).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur due to COVID-19.

Joya Medical Supplies does not ship to P.O Box addresses for alcohol-based products.

You will receive a shipment confirmation or tracking number from our courier company. Please provide a mobile number to process the tracking code. The tracking number will be active within 24 hours.

If you received your order damaged or faulty, take some pictures and please contact us at or fill out return form to file a claim. Please save all packaging materials and damaged goods before filing a claim

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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