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Protective of Your Parcel? We Understand!
We take great care in packing and shipping your parcel, but for extra peace of mind, we offer a Parcel Protection service. This service protects your parcel if it is lost, stolen, or damaged in transit. By adding Parcel Protection to your order, we handle the retrieval or replacement of your missing or damaged parcel.
What Does Parcel Protection Cover?
Parcels Lost in Transit
If your parcel is not delivered within the standard time frames specified by Australia Post, contact our customer service team. We will initiate an investigation on your behalf. Once Australia Post deems your parcel as missing (this process can take up to 7 business days), we will replace any items that are still in stock and credit you for any unavailable items.
Please note: We do not offer refunds. Our Parcel Protection policy provides replacement items and credit only. If you do not want replacement items, you can opt for a full credit.
Parcel Delivered to Incorrect Address
If your parcel tracking indicates it was delivered to the wrong address and we cannot retrieve it, we will consider it a “missing parcel,” and you will be covered by this policy. We will replace any items still in stock and credit you for any unavailable items.
Please note: We do not offer refunds. Our Parcel Protection policy provides replacement items and credit only. If you do not want replacement items, you can opt for a full credit.
What Is Not Covered by Parcel Protection?
Incorrect Address Provided
If the customer provides an incorrect address and the parcel is delivered, we will not be responsible for recovering the item or offering replacements. This includes any damages resulting from non-receipt of your order.
FAQs
Can My Parcel Protection Be Refunded?
Once your order has been dispatched, Parcel Protection cannot be refunded.
Can I Add Parcel Protection After Purchasing?
Parcel Protection cannot be added after your order has been dispatched. Customers must opt into our Parcel Protection Policy in the cart before checkout. The policy is not transferable or redeemable for cash, and is not refundable.
By participating in our Parcel Protection policy, you agree that MontiiCo reserves the right to modify or replace any part of these terms and conditions and terminate this policy at any time without notice.
What If I Do Not Have Parcel Protection?
If you did not opt into Parcel Protection with your order, please contact the shipping carrier directly for a resolution. Without Parcel Protection, we cannot provide a replacement or store credit.
How Do I Contact You Regarding My Parcel Protection?
If you have any questions about your Parcel Protection or need to make a claim regarding a lost, stolen, or damaged order, please email us at info@joyamedicalsupplies.com.au with your order number, contact info, and a description of the problem. We will get back to you ASAP.
For a speedy resolution, please use: “PARCEL PROTECTION ORDER [Your Order Number]” as your email subject line.